Introduction

In today's online world, taking care of your business's reputation is as important as keeping your yard neat and tidy. It's the first thing people see, and it's what they think about when deciding to trust you with their needs.

Almost everyone—95 out of 100 people—looks at online reviews on sites like Google or Yelp before buying something. And they trust those online reviews as much as advice from a friend.

Here are three of our favorite things our service helps local business owners do:

1. Embrace Negative Feedback.

All feedback fuels business growth - even negative ones.  

Consider this scenario for Sarah, a local café owner.

One day, she receives a negative review using our service from an out-of-town visitor mentioning that the coffee is great, but the pastries are a bit stale.

Sarah understands feedback is not something to dismiss, so she decides to investigate this deeper by asking her regulars what they think of her pastries.

Astonishingly she finds that other “regulars” all felt the same way about the pastries. They were glad she asked because it is something they’ve avoided buying from her menu… for a while.  

As it turns out, her baked goods supplier wasn’t delivering her fresh batches – they haven’t been for the past 3 months!!

That’s the power of negative feedback – it’s not a setback, but a gateway to refinement and improvement.

Someone like Sarah is able to use this key part of our ReputationPro service that when they make an order, a certain amount of time after they will receive a text or email asking for their honest feedback.

Completely automated by our team.

Then, just like Sarah, business owners are able to review everything positive or negative and act accordingly.

Which leads us into the next topic...

2. Topping the Local Rankings

ReputationPro helps businesses become the king of the local listings on platforms like Google, Yelp, Facebook, and more.

Your businesses listing on these platforms are important because in today's digital age this is often the primary way customers interact with your business.

If they can't find you on there - it's like you don't even exist.

Let’s take Alex as an example, the proud owner of “Alex’s Auto Repair”.

Alex was passionate about offering top-notch service, but he was struggling to get new customers.

Despite being the best in town, his garage was usually overlooked. His shop was literally not on the map – at least not on the Google Map where it mattered most.

When he started using ReputationPro, he noticed his customers were delighted with his services, and began leaving positive reviews on various platforms like Google and Yelp, thanks to the automated feedback requests.

Here’s the kicker – more positive reviews started to push "Alex’s Auto Repair” to the top of local search rankings.

Suddenly, anyone in town searching for “auto repair” would see Alex’s shop as one of the first options! His phone started ringing more, and his schedule was fully booked weeks in advance.

It turns out, 92% of searchers will pick businesses on the first page of local search results. And Alex was right there, front and center!

Alex’s story is a story of transformation. It shows us the power of being seen, being on top of the local listings.

He did not just become visible; he became the first choice for auto repairs in his locality.

And all this happens while you are just focusing on doing what you do best, leaving the ranking game to ReputationPro.

3. Get Access to Reputation Experts

We don’t just give you the tools and leave you to it; we walk with you every step of the way.

When you come on board with ReputationPro, you gain a team of seasoned reputation experts meticulously monitoring your local online presence.

Imagine John, who runs a bustling local fitness center.

John is passionate about fitness but struggles with the digital world’s complex jargon. John doesn’t use social media, never heard of SEO, and didn’t have a website… Which is exactly where we step in.  

Every quarter, John receives advice and forward-thinking strategies from our team, designed exclusively to elevate his gym’s online standing – so he doesn’t have to.

The results? More members and less stress for John!

And when a tricky situation arises, our team is right there, stepping in to support and guide him through resolving the situation effectively.

Our approach is small business friendly; we sit down(virtually) and break things down, freeing up your valuable time to focus on what you love.

So, while you’re brewing the coffee, repairing vehicles, or coaching the fitness sessions, we are here, ensuring the world sees the best of you.

Conclusion

For better or worse, we live in a world where what’s said online is often taken as the gospel truth.

Managing your business’s online reputation is a bigger deal than people make it — it’s like putting your best foot forward every single day! And that’s where we can come in.

Because it isn’t just about putting out fires and dealing with negative feedback—it’s about actively shaping how the world sees your business.

It’s about topping those local rankings and having a team of experts in your corner every step of the way.

In the end, it’s about making your business shine.

Whether it’s turning a not-so-great review into a chance to grow, getting your business to be the first thing locals see when they’re looking for your type of service, or having unlimited access to expert advice on everything reputation or online related, ReputationPro is your partner in this journey.

Cheers!

-       The ReputationPro Team

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